Congratulations to the Stars of 2011
The finalists of the North East Contact Centre Awards 2011 were announced on Friday night at Rainton Meadows Arena, Sunderland. The celebrations marked the success and achievements that all participants had made in striving to become the very best in the North East's contact centre industry.
We would like to congratulate and thank everybody that entered this year's awards and are pleased to announce the winners and runners-up as follows:
CONTACT CENTRE SUPERSTAR - Sponsored by BQ Magazine
Winner:
Lise Watson - NHS Business Services Authority
Runners-up:
Kim Wood - Fusion Contact Centre Services
Linzi Fowler - NHS Business Services Authority
CONTACT CENTRE SALES STAR - Sponsored by Already Sorted Ltd
Winner:
Tracy Clavering - Northern Rock Plc
Runners-up:
Lisa Allen - Barclays Bank Plc
Kieran Evenden - Barclays Bank Plc
CONTACT CENTRE LEADING LIGHT - Sponsored by GEM Premium People Recruitment
Winner:
Diane Breen - Northern Rock Plc
Runners-up: Karl Siberry - ATOS
Claire Braines - Barclays Bank Plc
PEOPLE DEVELOPMENT HERO - Sponsored by Tyne and Wear Development Company
Winner:
Emma Vinter - RBS Insurance, Churchill
Runners-up:
Claire Harvey - More Than, RSA
Dominic Gregson - NHS Business Services Authority
CONTACT CENTRE DREAM TEAM - Sponsored by Sunderland City Council
Winner:
Sunderland Fraud Team - More Than, RSA
Runners-up:
Overseas Team – Department for Work and Pensions
Complaints Team – HP-PLSC
Elections Team – Royal Mail
CONTACT CENTRE TEAM OF THE YEAR - Sponsored by Quorum Business Park
Winner:
Premier Telephony – Barclays Bank Plc
Runners-up:
Tracy Lambert’s Sales Team – More Than,RSA
Credit Card Activations – Sitel UK
BEST TRAINING PROGRAMME - Sponsored by Contact Centre Professional
Winner:
Track Training Programme – Sitel UK
Runners-up:
CSC Learning and Development Team – Home Group Ltd
Right First Time Every Time – Northumbrian Water
BEST USE OF TECHNOLOGY - Sponsored by Sinclair Voicenet
Winner:
Business Connect – Barclays Bank Plc
Runners-up:
Voice Automation – NHS Business Services Authority
Project Team – Swiftcover Insurance Services Ltd
NORTH EAST CONTACT CENTRE OF THE YEAR (< 250 seats) - Sponsored by Avanta
Winner:
NHS Business Services Authority
Runners-up:
Carillion Energy Services
HP-PLSC
NORTH EAST CONTACT CENTRE OF THE YEAR (> 250 seats) - Sponsored by NRG
Winner:
More Than, RSA
Runners-up:
Barclays Bank Plc
Fusion Contact Centre Services
We would also like to say a special thank each of our sponsors and to this year’s judges for their support and commitment and we look forward to seeing you all next year!