Tyne and Wear Development Company is a business development agency offering independent advice in all aspects of expansion or relocation within Tyne and Wear. Acting on behalf of the five local authorities, Gateshead, Newcastle, North Tyneside, South Tyneside and Sunderland, the company provides free and confidential advice in all areas relating to potential investment including property availability, financial assistance and training and recruitment.

Our services are available to companies of all sizes from across a range of sectors and we will support your business throughout your enquiry, giving you one consistent point of support.

Contact Details:

Tel: 0191 516 9099
Email: locations@tyne-wear.co.uk
Web: www.tyne-wear.co.uk

Northern Recruitment Group is a highly successful recruitment and HR solutions business - progressive, agile and innovative in both its service delivery and its internal people development leading the market in both technology and selection methods.

Our goal is to support the recruitment, development and retention of client workforces which deliver long term business enhancements while promoting client brand identity and business values. We have an exceptional track record in delivering multi-site UK wide client projects which range from traditional resourcing campaigns to recruitment process outsourcing (RPO) solutions.

Through our partnership working approach and Northern Recruitment Group's experienced teams we ensure that the solutions we deliver are tailored to the particular challenges and strategic objectives of each client . Each solution that we deliver is therefore unique.

We are passionate about ensuring our service to both candidates and clients exceeds expectations - The feedback we receive speaks volumes:

'We work together with Northern Recruitment Group as business partners rather than operating traditional Supplier/Client model, this means that we have built up a strong relationship and can work together to overcome challenges as well as celebrating successes'

'It's refreshing to work with people who adapt, strive to support and exceed your expectations long after a candidate is placed'

Contact Details:

Tel: 0191 232 1222
Email: recruitment@nrgplc.com
Web: www.nrgplc.com

Sunderland has enjoyed tremendous success in developing a leading edge contact centre sector, with a range of blue chip and SME businesses pumping over £140 million a year into the local economy in salaries alone.

As part of this the City Council has a proven track record of working closely with new and existing investors. This includes providing support for recruitment and training, site issues, sourcing available land and premises, and securing financial assistance from the Council and other bodies as part of a continuous programme of aftercare.

Contact Details:

Tel: 0191 561 1170
Email: business.investment@sunderland.gov.uk
Web: www.investinsunderland.co.uk

CCP are experts in training, operational and business consultancy, labour market research, business process mapping, project management, performance management and pre-employment training.

From set up in 2001, CCP has seen phenomenal growth and have quickly established themselves as one of the market leaders in business and training solutions, with a range of blue chip and public sector clients.

CCP train over 2,500 learners per year and were sited by the Chief Executive of OFSTED as being one of the best providers in the UK as well as gaining a grade 1 inspection score. CCP were also winners of the prestigious NIACE Skills for Life Opening Doors to Adult Learners Award in 2006.

Other areas of expertise include the implementation of competency frameworks, qualification development, appraisal, PD, recruitment, succession and career planning processes.

CCP also has considerable experience working with a range of local councils and public sector bodies, setting up new communications channels and contact centres as well as developing systems and procedures from scratch. This includes 'people processes' and the supporting IT systems, infrastructure and business processes.

Contact Details:

Telephone: 0191 221 2228
Email: info@ccpro.co.uk
Web: www.ccpro.co.uk

BQ (Business Quarter) is a stimulating quarterly business magazine brought to you by room501 Publishing, a leading contract publishing company. Providing the inside track on what drives the North East's leading businesses, business people and entrepreneurs, BQ offers a unique and refreshing mix of business news, commentary from leading business people and profiles of our most inspirational entrepreneurs. With an inspirational attitude, BQ aims to get to the heart and soul of our most successful business people to find out what drives, inspires and motivates them towards their ambitions.

Each quarter BQ also brings you a wealth of business intelligence and information, whilst looking ahead to forthcoming events and reporting on recent developments that will have a significant impact on the North East business landscape. BQ is no ordinary business publication.

With unique content and a style determinedly its own, its aim is to inspire, enlighten and empower, embracing and reporting North East business success wherever it is found.

Contact Details:

Tel: 0191 537 5720
Email: editor@bq-magazine.co.uk
Web: www.bq-magazine.co.uk

Premium People Recruitment is a manpower solutions business based across the North East of England with expertise in a range of sectors including contact centre, commercial, industrial and executive search. The contact centre team has extensive experience of supporting some of the leading businesses in the North East, we develop strong partnerships with our clients which add significant value to people challenges facing the industry at present.

Customers use contacts centres to conduct their banking, claim on their insurance, book their holiday, choose who supplies their energy or tell you what is delighting them but more often where you need to improve. Their expectation demands that modern contact centres are innovative, flexible and easily accessible. Customers expect you to be available when they want to speak to you, expect you to have the technology that allows them to use whatever medium they wish and expect you to resolve their query or complaint on the first contact. More than ever it is your people that make the difference. Having teams of frontline and operational management and support staff that are talented, skilled and committed is vital.

As such, a staffing model that delivers you the industry specialists who are able to add real value to the end customer is essential in today’s market.

We have developed services that can respond quickly to ramp ups, replacement challenges, restructuring programmes and skill development pressures across a wide range of business environments. Whether the need is large scale and volume in nature, specialist professional, senior management or industry sector specific Premium People Recruitment have the capability, experience and creativity to deliver every time. The contact centre team at Premium People has extensive experience in all types of recruitment campaigns within the North East contact centre industry including significant start up projects, executive search, high volume permanent and temporary campaigns and contingent support, all within the framework of our partnership philosophy.

Contact Details:

Tel:0191 244 6430 (Newcastle Office)
Tel: 0191 587 2999 (Peterlee Office)
Email: info@premiumpeople.co.uk
Web: www.premiumpeople.co.uk

Situated in North Tyneside Cobalt is the UK's largest office park, with occupiers that include private sector companies including P&G, Banco Santander, Ramsey Healthcare, Orange, EDS, AccuRead, Balfour Beatty and Formica, and public sector organisations that include North Tyneside Council, Northumbria Healthcare and JobCentre Plus.

Also just opened is the 120,000 sq ft (11,148 sq m) Cobalt Business Exchange, a serviced office facility for smaller businesses, which includes a conference centre for 100 delegates, reception area and meeting and presentation rooms.

A very active Cobalt Community is led by two on-site co-ordinators who organise everything from bespoke travel to work plans and cut price travel tickets to Tai Chi and pilates sessions.

On completion Cobalt will comprise more than 2.25 million square feet and will employ more than 20,000 people.

Contact Details:

Mary Dryden, Managing Director MDA
• Public Relations • Advertising • Design
19 Milkhope Newcastle upon Tyne NE13 6DA
Tel: +44 (0)121 450 7830
Web: www.mda-mpr.com

Business Solutions - Contact Centre Academy offers innovative business to business training solutions for the contact centre industry. We know that you want to see a result from your training, whether that is greater efficiency or increased performance. To ensure you get that result, we only employ skills and experienced contact centre professionals, who, by asking the right questions to understand your business priorities, can design and deliver the right kind of training to secure the business improvements you want.

We are the only training provider in our sector to have been awarded the Training Quality Standard, a mark that recognises our commitment to meeting the training needs of our customers.

Contact Details:

Telephone: 0191 511 6800
Email: ccacademy@citysun.ac.uk
Web: www.citysun.ac.uk

We are one of the leading organisations in tackling social exclusion and poverty, and are proud of our track record of supporting disadvantaged individuals and communities. Working with a variety of funding bodies, we deliver a wide range of services in employment, skills and offender rehabilitation.

Since the year 2000 we have worked in some of the most deprived areas of Great Britain to address the challenges faced by long-term unemployed people. And we’ve helped over 140,000 people to change their lives for the better by supporting them into sustainable employment.

We’re now working with local Skills Funding Agency to deliver a number of skills contracts, and in early 2009 we won contracts to support offenders in prisons with vocational training, helping to break the offending cycle. More recently we’ve been working with young people not in employment, education or training to actively break down their barriers to work and learning, and helping them to find a new direction. This supports our aim to create better futures for families and whole communities.

We are a public, private, voluntary company bringing together private sector drive, public sector ethos and voluntary sector ethics. Our public sector share is managed by the government’s Shareholder Executive on behalf of the Secretary of State for Work and Pensions. Our private sector shareholders are Manpower and Capgemini, and our voluntary sector share is owned by Mission Australia.

Contact Details:

Tel:0800 917 9262
Email: via web-site
Web: www.workinglinks.co.uk

Call Centre Helper is the UK's most popular call centre magazine with over 30,000 readers. It is a free, weekly online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

Separated in to four distinct areas – call centre management; call centre technology; call centre life; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most. To this end, there are lots of regular features, such as a Q&A column that asks people with real-life call centre experience to answer the real-life problems faced by their peers in the industry, and a monthly ‘What to look for when buying…’ series, offering guidance by industry experts on the latest must haves in the world of Call Centre technology.

So, for advice and tips on management, technology and working life, visit Call Centre Helper at www.callcentrehelper.com