Contact Centre Adviser
of the Year

Winner

• Beverly Owens Eaga plc

Runners-up

• Cherree Brodie JML
• Sylvia Hume Everything Everywhere, Orange

Public Sector Adviser
of the Year

Winner

• Stephanie Crozier NHS Business Services Authority

Runners-up

• Kim Gallagher Future Pension Centre
• Hayley Smith HM Revenue & Customs
• Nick Myers London Pension Centre

North East
Customer Champion

Winner

• Victoria Scales Lloyds Banking Group

Runners-up

• Joan Reid Everything Everywhere, Orange
• Dean Taylor Fusion Contact Centre Services
• Denise Potter More Than

Inspirational Leader
of the Year

Winner

• Helen Shields More Than

Runners-up

• Jane Pentelow JML
• Debbie Hailstone Lloyds Banking Group

Contact Centre Dream Team

Winner

• Forecasting, Planning & Management Information Team NHS Business Services Authority

Runners-up

• Communications Team Lloyds Banking Group
• The Incentive Panel Sage (UK) Ltd

Outstanding People Development

Winner

• Development Training Team Everything Everywhere, Orange

Runners-up

• The Strategic Training Team EDF Energy
• Talent Academy More Than

North East
Community Heroes

Winner

• Department for Work and
  Pensions, Pension, Disability
  and Carers Service London Pension Centre

Runners-up

• Fusion Contact Centre Services
• Great Place To Work More Than

North East Contact
Centre of the Year,
under 250 seats

Winner

• Eaga plc

Runners-up

• Gentoo Customer Service Centre
• JML also awarded a Special Commendation for Exceptional Customer Service

North East Contact
Centre of the Year,
over 250 seats

Winner

• Sage UK Ltd

Runners-up

• Barclays
• Fusion Contact Centre Services